Telephone Homeless Support Services

NEW SOUTH WALES

Homeless Persons Information Centre
Phone: 1800 234 566 (free call)
9am – 10pm 7 days a week (closed between 1-2pm)

The Homeless Persons Information Centre (HPIC) is a state wide telephone information and referral service provided by the City of Sydney for people who are homeless, or at risk of homelessness, to the services that may assist them. It provides professional assessments and referrals for clients seeking accommodation and support services within NSW.

HPIC is in constant communication with other services ensuring up to date information on service requirements and availability in NSW. The service can make referrals for individuals, couples and family groups over 18 years of age.

Housing NSW After Hours Temporary Accommodation
Phone: 1800 152 152  (free call)
4.30pm to 10pm Monday to Friday
10am to 10pm weekends and Public Holidays

This is a statewide service that provides temporary accommodation outside normal office hours for homeless people. Clients are offered one or a small number of nights accommodation and are asked to visit a Housing NSW local office the next working day to arrange a long-term solution.

Domestic Violence Line
Phone: 1800 656 463 (free call)
TTY: 1800 671 442
24 hours 7 days a week

This state wide service provides telephone counselling, information and referrals for those experiencing or who have experienced domestic violence.

YConnect Line
Phone: 1800 424 830 (free call)
Phone: (02) 9318 1531 (within Sydney)
(24 hour service but recorded message after hours)

Provides access to services, accommodation or referral for young people who are homeless or at risk of homelessness

VICTORIA

Statewide Homelessness Assistance
Phone: 1800 825 955 (free call)
24 hours 7 days a week

This statewide phone service will automatically direct people seeking housing and homelessness assistance to their nearest entry point during business hours, and to an after-hours response outside of business hours (at night and on weekends).

The Women’s Domestic Violence Crisis Service of Victoria
Phone: 1800 015 188 (free call)
24 hours 7 days a week

This is a confidential service which provides information, support and access to safe accommodation or refuges for women and their children. This service can act quickly if your situation is urgent and can also help with transport.

QUEENSLAND

Homeless Persons InformationQueensland(HPIQ)
Phone: 1800 47 47 53 (1800 HPIQLD) (free call within Australia)
TTY: 1800 010 222 (free call within Australia)
24 hours 7 days a week

This service can help by providing information about:

  • Housing
  • Advice and support
  • Practical assistance such as where to get meals, showers and clothing.

SOUTH AUSTRALIA

Homelessness Gateway
Phone: 1800 003 308 (free call)
24 hours 7days a week

This is a state wide service providing an accommodation information and referral service.

Domestic and Aboriginal Family Violence Gateway
Phone: 1800 800 098 (free call)

This service provides counselling for victims of domestic violence and their concerned friends.  It also provides counselling for people who commit domestic violence.

Youth Gateway- Trace-A-Place
Phone: 1800 807 364 (free call)
9am- 4.30pm, Monday – Friday

This is the central assessment and referral service for emergency and supported accommodation for people aged between 15 and 25 years of age

WESTERN AUSTRALIA

Homeless Advisory Service
Phone: 1800 065 892 (free call)
8am – 5pm, Monday to Friday

The Homeless Advisory Service provides information to homeless people to assist them to seek their own accommodation.  Every effort is made by the Homeless Advisory Service to assist homeless people to link with crisis accommodation services.

The Advisory Service also takes calls from people who have shelter but do not have their own tenancy or lodgings.  In these cases the Homeless Advisory Service encourages clients to obtain bond assistance and to seek private rental accommodation.  Clients are given information about public and community rental housing through the Department of Housing and how they can apply for priority assistance.

Crisis Care Line
Phone: 1800 199 008 (free call) afterhours
TTY: (08) 9325 1232 (Telephone Interpreter Service)

The Crisis Care Line provides after hours support including temporary accommodation, protection for children, financial aid, counselling and support services.

The Homeless Advisory Service works in conjunction with the Crisis Care Line.

TASMANIA

Homeless Support
9:00am – 5:00pm Weekdays
South
:
ACCESS-South: phone: 6273 5855
Colony 47: phone 6214 1486
North:
ACCESS – North: phone: 6333 3000
Northwest:
ACCESS – Northwest (Burnie & Devonport): phone 6421 3100
Wyndarra Centre (Circular Head): phone 6452 1981
West Coast Crisis Accommodation and Referral Service: phone 6471 4719

Afterhours Homeless Support Helpline
Phone: 1800 800 588 (free call)
5pm – 9am Monday – Friday
24 hours service on weekends and public holidays

Provides immediate support and information and can arrange immediate emergency accommodation.

NORTHERN TERRITORY

In the Northern Territory, there are 36 Service Providers (funded through the National Affordable Housing Agreement) that deliver 50 specialist homelessness services.

Many offer services such as counselling, advocacy, community education, information and referral assistance.

The accommodation provided ranges from short-term crisis accommodation for women and children escaping domestic and family violence, to long-term accommodation and support for homeless men or families in crisis.

A listing of the service providers and their contact details can be accessed from the NT Government Department of Children and Families’ website.

ACT

First Point
Phone: 1800 176 468 (free call)
9am – 7pm Monday – Friday
10am – 1pm Saturday

First Point is the single and only access point for Canberrans who are homeless or at risk of becoming homeless to find services that meet their needs.