City of Sydney

Homelessness Strategy 2007 – 2012

The City has developed and is implementing a Homelessness Strategy 2007 – 2012. The overarching goal of the Strategy is to end chronic homelessness in the inner-city by 2017.

In pursuit of this goal, the City works closely with government and non-government stakeholders and is responsible for a range of project and policy initiatives.  In collaboration with Housing NSW and the NSW Department of Community Services the City also provides or funds a range of direct services that assist many thousands of homeless people annually with information, advice and assistance to access accommodation and other practical support.

The Homelessness Strategy can be viewed on the following link http://www.cityofsydney.nsw.gov.au/Community/HomelessnessServices/

Some of the major initiatives under the Homelessness Strategy are listed below:

Homeless Persons Information Centre (HPIC)
A free call telephone based information and referral service for people who are homeless or at risk of homelessness within NSW.

Inner-City Homelessness Outreach and Support Service (I-CHOSS)
I-CHOSS provides ongoing case management to people who are homeless and sleeping rough in the City of Sydney to assist them to exit homelessness into long term accommodation with support to sustain that accommodation whilst also linking them to other forms of support.

Homelessness Brokerage Program
For people with low to moderate needs, Brokerage assists people to access crisis and medium term accommodation and other forms of support such as assistance with fares and other forms of material assistance to people who are homeless or at risk of homelessness within the Sydney metropolitan area.

The Street Count is a major initiative under the Homelessness Strategy 2007-12.The aim of the Count is to collect accurate and up-to-date information about the numbers of people sleeping in public spaces across the local government area. The first count was conducted in August 2008 and will be conducted twice a year in the cold and warmer weather.

Complex Needs Coordination Project 
This Project is a multi-agency collaborative project between local and state government and non-government agencies with the City of Sydney and NSW Department of Community Services as the lead agencies. The project aims to assist the long term homeless who have complex needs to access secure and stable accommodation through a ‘straight to housing’ program and the provision of coordinated and flexible responses to people with multiple and complex needs.   

Homelessness Information Kit for Volunteers
This information kit has been developed for use by volunteers who work in or wish to work with people who are homeless and homelessness services in inner city Sydney. It has been developed for adaptation to any local government area.

Homelessness Data
Through initiatives such as HPIC, I-CHOSS, Brokerage, the Street Count and our consultation with people who are or have experienced homelessness, the City of Sydney collects a wide range information and data relating to homelessness trends and systemic issues. This data is used in our advocacy for better resources and more strategic responses toward the goal of ending chronic homelessness.

Homelessness Projects
The City also undertakes a range of projects from time to time that aim to provide information and resources to the homelessness service sector and others that target social inclusion and participation of people who are homeless.  The photography project and TAFE outreach courses for people experiencing homelessness and the Homelessness Interagency Meetings and weekly bulletins are examples of some of these projects.

Street Drinking Strategy 2006-11
The City is committed to finding compassionate solutions to complex social issues such as street drinking and has developed and implemented a strategy that recognises and aims to address the needs of vulnerable people who drink in public spaces whilst also dealing with many of the impacts of this activity onthe broader community.  A range of specific projects are outlined within this Strategy.

Working with the Mobile Food Services

The City hosts a bi-monthly meeting that brings all of the mobile food services inthe inner-city together to share and receive information relating to their service provision and homelessness in general. With the objective of promoting best practice and quality of service provision the City has also implemented a Mobile Free Food Services Policy andvoluntary Accord.

For More Information

For information about the City’s homelessness initiatives and homeless issues, contact:

Tel: 02 9265 9667 or 02 9246 7676 (business hours)
Email: homelessness@cityofsydney.nsw.gov.au