Case Management

The Case Management Society of Australia (CMSA) defines case management as,

‘a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote quality cost effective outcomes’.

This approach to service delivery fits within an Australian social model of health. Case management provides a holistic framework which incorporates social and environmental determinants of health with biological and medical factors to improve a person’s overall health, wellbeing and lifestyle.

Below is a range of case management resources, including information relating to case management within a homeless context.


SAAP Case Management Resource Kit

This is one of the best resources developed for the homelessness sector. It provides agencies with assistance and guidance in developing a case management approach to delivering services to clients. the kit provides examples from a range of service delivery types.

Trauma-Informed Organizational Toolkit for Homeless Services

Developed by the United States Substance Abuse and Mental Health Services Administration (SAMHSA), the Trauma-Informed Organizational Toolkitoffers homeless service providers guidelines to modify their practices and policies to ensure they are responding appropriately to the needs of families experiencing traumatic stress.

The toolkit includes a self-assessment tool so that organizations can examine current practices and take steps to become trauma-informed; a user’s guide to implement the self-assessment and a how-to manual for creating organizational change.


From here we would like to provide information relating to Case Management and homelessness.

This can include useful documents, case studies, reports, services, programs and more.

Links to documents or online resources will be provided where identified.

You can make a difference to Case Management and homelessness by adding to the discussion and knowledge base.

Contact us if you would like to share information about Case Management and homelessness.